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FREQUENTLY ASKED QUESTIONS
How do I forward my calls to another telephone?
I have a message that I can't delete. What do I do?
How do I check my messages from home?
If someone else's telephone is ringing, can I answer it from my telephone?
How do I transfer a call from my telephone to someone else?
What is a conference call and can I do this from my telephone?
What is the voice-mail standard greeting?
What is the voice-mail alternate greeting?
What is the voice-mail busy greeting?
In our voice-mail, what is the difference between standard greeting and alternate greeting?
How do I record a standard greeting?
How do I record an alternate greeting?
How do I record a busy greeting?
If you have anymore questions that you would like to ask or if I have answered a question incorrectly please e-mail me. THANKS carlh@blackrivertech.edu
How do I forward my calls to another telephone?
If you are going to be away from your telephone and would like for your calls to be transferred to another telephone here on campus. Lift the handset and press *5 and the ext. of the telephone you want to transfer to. When you get back to your office and you want to release the call forward, lift the handset and press #5.
Note: you can only forward calls to a telephone here on our campus. Also you must do the call forwarding from your telephone.
I have a message that I can't delete. What do I do ? If you want to delete the message, you can wait until you have have listened to the whole message and then press 6. If that doesn't work press 3 then 6.
How do I check my messages from home? If you want to check your messages from your home. Dial the campus main number 248-4000, when the automated attendant answers press 9 and your four digit ext. number.
If someone else's telephone is ringing, can I answer it from my telephone?If you hear someone's telephone ringing and you would like to answer it. Pick up your handset and press 73 and that persons ext. number and you will be able to answer their call.
How do I transfer a call from my telephone to someone else? If you get a call and you would like to transfer it to someone else. Press the transfer button then enter the extension of the person you would like to transfer the call to. You may hang up at this time, or you may wait for the party to answer and tell them that they have a call and then you may hang up.
What is a conference call and can I do this from my telephone? A conference call is a conversation using more than two telephones. Your telephone is capable of having a conference call. If you are on the telephone with one party and you would like to add another party. Press the Transfer button, you will hear an interrupted dial tone. Dial the other persons number, after they answer press the conf button twice. It should lite up. Now your three-way call has been established. The conf. will end when the other party hangs up the telephone.
What is the voice-mail standard greeting? The voice-mail greeting is what the caller hears when they dial your extension and know one answers. This greeting is for when you are at work but unable to answer the phone at this time. Example mine says: Carl Hawkins is not available right now please leave a message. If you do not record a standard greeting, yours will say the same except it will have your name instead of mine.
What is the voice-mail alternate greeting?
An alternate greeting is for special occasions, such as vacation. A typical alternate greeting is: Hello, this is (your name) I am out of the office today and will return at (returning date). If you do not record an alternate greeting the system already has one recorded for you. It says (your name) is out today please leave a message. But it would be a good idea for you to record one of your own so that the caller will have an idea when to expect you back.
What is the voice-mail busy greeting?
The busy greeting is what the caller will hear when they dial your extension and you are on the telephone. Example mine says: Carl Hawkins is on the phone now please leave a message. If you do not record a message the system already has one recorded for you. Yours will say the same as mine except it will have your name on it.
In our voice-mail, what is the difference between standard greeting and alternate greeting? A standard greeting is the message that the caller will hear when you are unable to answer your phone because you are busy or not at your desk. You can record your own greeting if you like, or the system has one already recorded for you. An alternate greeting is if you are not going to be in your office for a certain amount of time. For instance if you are going to take the day off or go on vacation for a few days or maybe even if you are going to be on a business trip. You should always use an alternate greeting when you plan on being out for the day. This will let the caller know when to expect you to be back at work.
Remember: Standard greeting is for when you are at work. An alternate greeting is for when you are not at work.
How do I record a standard greeting?
Press your message button or dial 4001 to get into your voice-mail.
Press 7 for setup options
Press 4 for greetings
Press 6 to edit standard greeting.
When you have made your recording press * it will now play back what you have recorded. If you do not like the recording it will give you the option to change it. If you would like to go back to the system greeting that I had put on there, follow the steps again only this time do not say anything. When the recording begins press the * button and this will go back to the systems standard greeting.
How do I record an alternate greeting?
Enter your voice-mail as if you were checking for messages
Enter your security code if you have one
Enter 7 for setup options
Enter 4 for greetings
Enter 7
It will say (your name) is out today would you like to rerecord your alternate greeting)
Enter 1 and record message press the * when you are done recording
It will play back the message that you recorded if you would like to record it again press 1. If you like it and do not wish to rerecord it press 2
Next it will ask if you would like to make this greeting active, if you enter yes this is what people will here the next time your extension is called and nobody answers. If you press no it will save the message you recorded and all you need to do is to activate when you want to switch to it..
How do I record a busy greeting?
Press your message button or dial 4001 on your telephone.
Press 7 for setup options
Press 4 for greetings
Press 8 to edit busy greeting
It will now play the recording that I have already recorded for you. Next it will ask you if you would like to change it.
Press 1 for yes
When your finished recording press the * key. Next it will play back your recording, press 1 if you want to rerecord it or 2 to save the one that you recorded. Next it will ask you if you would like to make this active press 1 for yes and 2 for no. Next hang up the handset and your finished.
If you do not like the recording that you made. Do not activate it and it will play the recording that I had on there from the start.