#4
FREQUENTLY ASKED QUESTIONS
If you have anymore questions that you would like to ask or if I have answered a question incorrectly please e-mail me. THANKS carlh@blackrivertech.edu
There are two rows of five buttons on your telephone set. These are called speed-dial buttons. To program these buttons simply follow the steps below.
1. Lift the handset.
2. Press and hold the STORE button until the dial tone ceases and a beep is heard.
3. Press the speed dial button that you want to program.
4. Dial the number to be stored.
5. Press the STORE button. A tone will be heard when the number is stored.
1. Lift the handset.
2. Press and hold the STORE button until the dial tone ceases and a beep is heard.
3. Press the speed dial button that you want to program.
4. Dial 4001
5. Press the STORE button. A tone will be heard when the number is stored.
To program a speed-dial button for an off campus number. Follow the steps at the top of this page. Don't forget to enter the number 9 (outside line) as the first number. Also you must enter a pause after the 9. To do this you must hit the redial key this will enter a pause after the 9. In the programming mode redial works as the pause key.
The answer is yes. If you hear someone's telephone ringing and you would like to answer it. Pick up your handset and press 73 and that persons ext. number and you will be able to answer their call.
If you would like to program a speed-dial button to pick-up another persons telephone. Follow the programming instructions at the top of this page. The number that you will enter will be 73 plus the other persons ext. number.
I have a message that I can't delete. What do I do ? If you want to delete the message, you can wait until you have have listened to the whole message and then press 6. If that doesn't work press 3 then 6.
How do I check my voice-mail messages from home or off campus? If you want to check your messages from your home. Dial the campus main number 248-4000, when the automated attendant answers press 9 and your four digit ext. number.
What is the voice-mail greeting? The voice-mail greeting is what the caller hears when they call your extension and know one answers.
In our voice-mail, what is the difference between standard greeting and alternate greeting?
A standard greeting is the message that the caller will hear when you are unable to answer your phone because you are busy or not at your desk. You can record your own greeting if you like, or the system has one already recorded for you. An alternate greeting is if you are not going to be in your office for a certain amount of time. For instance if you are going to take the day off or go on vacation for a few days or maybe even if you are going to be on a business trip. You should always use an alternate greeting when you plan on being out for the day. This will let the caller know when to expect you to be back at work.
Remember: Standard greeting is for when you are at work. An alternate greeting is for when you are not at work.